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Firstly, try fully closing the app and opening again. If this doesn't work, please check if you have the latest app version installed.
To check if you have the latest version:
On your iPhone Go to Settings> General> Usage> Storage Click on the Showpo app to see the app version
On Android Go to Settings > Application settings > Manage applications Select the Showpo app to see the app version
If you're not on the latest version, simply update your app.
Still not working? Reach out to our Customer Happiness team via live chat or email, at firstname.lastname@example.org, with a screenshot of the problem so we can help get you up and running again.