US AND CANADA REFUNDS NOW AVAILABLE!
Once you’ve placed your order, you’ll receive a confirmation email from us.
Then, when your order is on its way, you’ll receive another email from the courier with your tracking number. Use this tracking link to follow your order's journey.
Keep an eye out for these emails in your inbox (and junk folder too). It can take up to 24 hours to receive tracking information.
Can’t find your tracking email? Check the following...
Have a Showpo account? Log in to My Account > My orders > Track.
Checked out as a guest? Pop your email and order ID (included in your confirmation email) in the tracking link here to follow your Showpo order.
Still not sure? Get in touch via live chat, or email at email@example.com and we'll happily help you out.
All returns sent back using our returns portal and shipping labels are easily tracked.
Your return is processed within 48 hours* of being delivered back to us, and you'll receive an email notifying you it's been processed and your store credit added to your account.
You can find your tracking the following ways:
Have an account? Log into My Account > Current Returns > Track Returns
Checked out as a guest? Head to the Order Tracking Portal to track using your order ID (from your shipping confirmation email).
If you have any issues with this, reach out to our Customer Happiness Team via live chat or email us at firstname.lastname@example.org and we’ll happily help you out!