Returns US | Showpo

Returns Policy
- Items can be returned back to us for store credit which is valid for 12 months.
- Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
- You can post your return back within 14 days of receiving your items.
- You will need to cover the cost of return postage.
- If you post your return after the 14 days, you may be charged a late return fee of $7.00.
How do I send a return?
Your location
Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice.

Create your return using our portal then drop your return off at an Aus Post office or red post box.

Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice.

Use the returns portal to submit your return and attach the shipping label to your parcel.

Post your return.

Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice in your parcel.

Post your return back using a trackable method to:
ATTN: Showpo Returns
C / O: Williams Warehouse
69-73 Gow Street
Padstow, NSW
2211, Australia

Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice.

Post your return back using a trackable method to:
ATTN: Showpo UK Returns
C/-SEKO Logistics (London) Ltd
Bath Road
Sipson, West Drayton
UB7 0EX, UK

Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice.

Use the returns portal to submit your return and attach the shipping label to your parcel.

Post your return.

Create a Showpo account so we can issue your store credit.

Send your return back with a completed returns form and your order invoice in your parcel.

Post your return back using a trackable method to:
ATTN: Showpo Returns
C/- SEKO Omni Channel Logistics
1550 Charles Willard Street
Carson, CA
90746, USA
Have you received my return?
Here’s what you need to know:
1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!
Still haven’t received store credit in your Showpo account after this time?
Please follow up with our Customer Happiness Team.
Is there anything I can’t return?
Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Swimwear
- Earrings
Can I exchange an item?

We recommend returning your item back to us, then using your store credit to place a new order.

Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option.
I’ve received a faulty item

Reach out to us on our contact page with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

If you have received a faulty item, we offer your choice of a refund or 120% store credit once the item has been returned back to us. All refunds will be issued via the payment method you used to purchase the items.

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Returns

Returns Policy

How do I send a return?

Have you received my return?

Is there anything I can’t return?

Can I exchange an item?

I’ve received a faulty item