Returns US | Showpo

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Returns Policy
- We will only accept returned item(s) that have been booked using our return portal.
- Orders can be returned back to us for store credit within 14 days of receiving your order.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained. Footwear needs to be in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage (PSST! You can use your store credit).
How do I send a return?
Your country
Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal print your shipping label

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal print your shipping label

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

We'll email your pre-filled returns form to you

Include your returns form in your parcel, then send it to us using the address on the returns form. We'll email you when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal print your shipping label

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal print your shipping label

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

We'll email your pre-filled returns form to you

Include your returns form in your parcel, then send it to us using the address on the returns form. We'll email you when we've received it!
Have you received my return?
Here’s what you need to know:
1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
2. Once your return reaches our warehouse, it can take up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the wedding shop).
3. We'll send a confirmation email so you know when your credit is ready to use! You can also check up on your returns and credit anytime using My Account and get ready for that new outfit feeling all over again!
Still haven’t received store credit in your Showpo account after this time?
Please follow up with our Customer Happiness Team.
What can & can’t I return?
Can return:
- Items in their original condition, unworn and unwashed with their tags still attached
Can’t return:
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty.
Can I exchange an item?

We recommend returning your item back to us, then using your store credit to place a new order.

Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option.
I’ve received a faulty item

Oh no! We'll get that sorted for you ASAP. Simply follow the prompts using our Returns Portal and log your faulty item.

You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit once the item has been deemed a fault by the warehouse.

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Returns

Returns Policy

How do I send a return?

Have you received my return?

What can & can’t I return?

Can I exchange an item?

I’ve received a faulty item

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