Returns Info | Showpo

Enter the email address you used for your original purchase and your order number

How to create a return

Select the items you'd like to return .

Download your return shipping label, and either show it on your phone at the Post Office or print it.

Send it back to us!

Select the items you’d like to return.

Download and print your return shipping label & stick it on your parcel.

Send it back to us!

Select the items you’d like to return.

Download and print your pre-filled returns form & include it in your parcel.

Send it back to us!

Return FAQs

What's your returns process?

We know returning an item can be disappointing so we've made the process as easy as possible.

US customers can return orders for 110% store credit within 21 calendar days of delivery, or for a refund (to your original payment method) within 7 calendar days of delivery. We will only accept returned item(s) that have been booked using our returns portal.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

If you are shopping from outside the US, we only offer refunds in the form of store credit. Store credit will be applied to your Showpo account and can be used at the checkout for your next purchase.

You can find the full returns policy here.

What can't I return?

Cosmetics/Beauty
Hair Accessories
Hosiery
Hats
Lingerie
Earrings
Swimwear without the hygiene seal
Items marked as 'final sale' cannot be returned or exchanged unless they are faulty
Adult Toys

Customer Returns for US
You may return your items within 21 days from the delivery date for a refund in the form of store credit which can be used towards future purchases. Alternatively, you can create a return for a refund back to your original method of payment within 7 days of delivery.

You'll need to pay our $15.95 USD return shipping label fee through the returns portal and your label will be emailed to you shortly after. All items must be in their original condition, unworn, and with tags attached.

Unfortunately, we can't provide a refund for the duties and tariffs that have been collected at checkout

Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.

Customer Returns for Canada

You may return your items within 21 days of delivery for a refund in the form of store credit which can be used towards future purchases. Alternatively, you can create a return for a refund back to your original method of payment within 7 days of delivery.

You'll need to pay our $15.95 USD return shipping label fee through our returns portal and your label will be emailed to you shortly after. All items must be in their original condition, unworn, and with tags attached.

Please note, we are not responsible for refunding duties and taxes.
For a refund on duties and taxes paid, you will need to apply through the Canada Border Services Agency (CBSA) once your items have been returned. They will provide you with next steps and assist you further.

Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.

Customer Returns outside of the US and Canada

You may return your items within 21 days from delivery date for 100% store credit. Please note that all items must be in their original condition, unworn and with tags attached. We currently don't offer pre-paid return labels just yet but we are certainly working on it!
We apologize for any inconvenience this may cause, but we hope that you understand that we have different policies in place to comply with international regulations. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

When will I receive my store credit/refund?

Once your return reaches our warehouse, it will be processed within 10 business days*

If your order was paid for with store credit or a gift card, the return will be processed as store credit to your Showpo account straight away. We'll send a confirmation email so you know when your credit is ready to use.

If you've selected a refund for your return you'll receive the funds back to your original payment method in 2-5 business days (depending on your bank).

You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.

*Our processing facility is currently experiencing high volumes. Kindly allow an additional 3 business days from delivery for your return to be processed.

Paid with Afterpay?

Once your return has been processed you'll receive store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments.

Otherwise, if you've opted for a refund, we will cancel any future installments with Afterpay, and refund any payments already made, to the value of your return.

Faulty items

We're so sorry if you've received a faulty item! Please check out more information on Faulty Returns here.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

I've received a faulty or wrong item, what should I do?

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.

Have an account?

Select the item(s) you wish to return

Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Checked out as a guest?

Head to our Returns portal here and pop in your email address used to place the order and follow the prompts to create an account.

Your eligible item(s) will be available to return, so just select the item(s) you need to return from here Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

Can I exchange an item?

Sadly, we don’t do traditional exchanges.

The best way to go about this is to create a return as normal.
Once we receive your return, we will process your refund or store credit and then you are able to reorder the size/ item you would like, provided we have it in stock!

If you'd like to proceed with re-ordering asap, we suggest opting for store credit as this is applied instantly to your account once approved by our returns team.

If you need a new size or style urgently, reach out to us and we’ll see what we can do to help you out.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

When will I receive my store credit?

All items returned back to us are issued with store credit within 48* hours of returning to our Warehouse (just ensure they meet our returns criteria before sending them back).

* US customer returns may take an additional 5-7 days due to processing delays.

Your store credit is valid for 12 months and can be used on our entire range of products.

For any Showpo brides purchasing one of our incredible Bridal Gowns, these are eligible for a full refund or store credit within 30 days.

We're not perfect (although we try to be) so if you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.

Still not sure? Get in touch via live chat or email, at info@showpo.com, and we'll happily help you out.