USD
$AUD
$NZD
€EUR
$USD
Shipping
Returns
Help & Contact
Submit search keywords
Close
0
0
Menu
Home
What's New
Shop By Product
All What's New
New Accessories
New Beauty
New Curve & Plus Size
New Dresses
New Intimates
New Jackets & Coats
New Jeans
New Jumpsuits
New Knitwear
New Loungewear
New Pants & Leggings
New Rompers
New Shoes
New Shorts
New Skirts
New Tops
New Two Piece Sets
Back In Stock
Shop Instagram
Featured Brands
Rollas
ABrand Jeans
Lioness
Dr. Martens
Clothes
CLOTHES
All Clothing
Activewear
Basics
Bodysuits
Crop Tops
Curve & Plus Size
Denim
Dresses
Intimates
Jackets & Coats
Jeans
Jumpsuits
Knitwear
Maternity
Pants & Leggings
Rompers
Shorts
Skirts
Sleep & Lounge
Sweaters & Cardigans
Sweatshirts & Hoodies
Swimwear
Tops
Two Piece Sets
Back In Stock
OCCASION
Basics
Casual
Festival
Holiday
Party
Wedding
Workwear
TRENDING
Animal Print
Linen
Neon
Satin
Sequins
Tie Dye
Utility
90s
Dresses
STYLE
All Dresses
Basic Dresses
Black Dresses
Bodycon Dresses
Curve & Plus Size Dresses
Floral Dresses
Knit Dresses
Long Sleeve Dresses
Maternity Dresses
Maxi Dresses
Midi Dresses
Mini Dresses
Pencil Dresses
Red Dresses
Sequin Dresses
Shift Dresses
Slip Dresses
Summer Dresses
White Dresses
Wrap Dresses
OCCASION
Casual
Cocktail
Formal
Party
Wedding
Workwear
TRENDING
Check
Linen
Neon
Satin
Tops
Shop By Product
All Tops
Basic Tops
Blouses
Bodysuits
Camis & Tank Tops
Crop Tops
Floral Tops
Sweaters
Knit Tops
Long Sleeve Tops
Off The Shoulder Tops
Shirts
Sweatshirts & Hoodies
T-Shirts
Shop By Occasion
Casual
Festival
Going Out
Work
Shoes
Shop By Product
All Shoes
Boots
Flats
Heels
Mid to Low Shoes
Sandals
Slides
Sneakers
Shop By Brand
Alias Mae
Billini
Dr. Martens
Public Desire
Therapy
Tony Bianco
Superga
Windsor Smith
Accessories
Jewellery
All Jewellery
Bracelets
Earrings
Necklaces
Rings
Accessories
All Accessories
Bags
Belts
Hair & Hats
Sunglasses
Homewares
All Homewares
Technology
Games & Fun
Featured Brands
Peta & Jain
Quay Australia
Reliquia
We Are Not Vibes
Beauty
Shop By Product
All Beauty
Bath & Body
Hair
Make-up
Nails
Sexual Wellness
Skin Care
Tools & Brushes
Featured Brands
Bondi Sands
Loving Tan
MCoBeauty
The Ordinary
Salt By Hendrix
Smile Makers
Wet N Wild
Brands
Clothes
All Brands
Abrand Jeans
Charlie Holiday
Cools Club
Dr Denim
Lioness
Levi's
MinkPink
Neuw Denim
Rollas
TWIIN
Wrangler
Shoes
Alias Mae
Billini
Dr. Martens
Public Desire
Superga
Therapy
Tony Bianco
Windsor Smith
Accessories & Beauty
Foreo
MCo Beauty
Mermade Hair
Peta and Jain
Quay Australia
Reality Eyewear
Reliquia
Salt By Hendrix
Smile Makers
The Ordinary
Wildflower
Featured Brands
Abrand Jeans
Lioness
Levis
Rollas
Superga
The Ordinary
Wedding
Shop By Product
Bridal Gowns
Bridesmaid Dresses
Wedding Accessories & Jewellery
Wedding Beauty
Wedding Guest Dresses
Wedding Lingerie & Sleepwear
Shop By Edit
The Bride
Wedding Guest
Bridesmaid
Back In Stock
Sale
Shop By Product
All Sale
Sale Activewear
Sale Basics
Sale Beauty
Sale Denim
Sale Dresses
Sale Jackets & Coats
Sale Jeans
Sale Knitwear
Sale Pants & Leggings
Sale Rompers
Sale Shoes
Sale Skirts
Sale Shorts
Sale Swim
Sale Sweaters & Cardigans
Sale Summer Clothing
Sale Tops
Sale Two Piece Sets
Shop By Size
Size 0
Size 2
Size 4
Size 6
Size 8
Size 10
Size 12
Size 14
Size 16
Shop By Price
$20 and under
$30 and under
$50 and under
Shop Instagram
LOGIN / JOIN
Submit search keywords
Close
Returns Policy
1. Introduction
This Returns Policy (Returns Policy) applies to all purchases made on our Websites. This Returns Policy is incorporated by reference into our
Terms and Conditions
(Terms) and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.
2. Change of Mind
Change of mind requirements
We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit, provided that:
the request is made using the
Returns Portal
;
the request made within 30 days of purchase;
that you provide satisfactory proof of purchase (upon request from Showpo);
the merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
the item is not an Excluded Goods as detailed below.
Excluded Goods
Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:
Cosmetics/Beauty;
Hair Accessories;
Hosiery;
Hats;
Lingerie;
Earrings;
Swimwear without the hygiene seal;
Items marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty; and
Adult Toys.
Bridal Returns
Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit (you choose) within 30 days of receiving your gown. If you return a bridal gown because you have changed your mind then your return must comply with all of the Change of Mind Requirements.
Please allow up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the Wedding Shop).
3. Faulty/Defective Product
If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you have followed the process set out in our
Help Centre page
.
If an item is found to be defective or faulty, you will be required to book your return through the Returns Portal by selecting ‘Faulty’ as the reason from the drop down options. In order to assist us in facilitating the returns process, you may be required to upload clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim.
If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Showpo by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.
4. Returns Tender
Store Credit
If you are to receive online store credit, the credits are applied to your Showpo Account.
Please allow up to 48 hours for store credit to be applied from the date on which we receive your items.
Store credits are valid for 12 months before expiry.
You can check your store credit balance by logging on to your account. To use your store credits you will have the option in the checkout on the payment step.
Refunds
If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
5. Consumer Guarantees
This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.
If you believe an item purchased from us is defective or faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.
Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Websites.
6. Amendment
This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees and third parties do not have authority to amend this Policy or our Terms and Conditions.
7. Contact Us
If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at
info@showpo.com
.
This site uses cookies to ensure you get the best experience!
Learn more
OK, got it!