US AND CANADA REFUNDS NOW AVAILABLE!
To use your store credit:Fill up your cart.If you haven't already, login to your account at the checkout.Under ‘Payment Method’ in the checkout, choose ‘Use Store Credit’.Your store credit is valid for a full 12 months.
To check your store credit balance:Login to My Account > Store Credit.You can see your balance here!
Still need help? You can get in touch via live chat or email, at email@example.com.