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How can we help?

Help Center Article List

Help Topics
Delivery
Delivery
Returns
Returns
Payment, Gift Vouchers & Store Credit
Payment, Gift Vouchers & Store Credit
Product & Stock
Product & Stock
Order Issues
Order Issues
Technical Issues
Technical Issues
Wedding Gowns
Wedding Gowns
Collaborate with Showpo
Collaborate with Showpo
Most common questions
Item not quite right? Here's how to return it:
 
Have an account?
1. Log in to My Account > My Returns
2. Choose the item(s) you want to return and let us know why (it helps us make more of the products you want).
3. Pay for your return shipping in the portal (If you've already got store credit, you can use it to pay).
4. Once your return is booked, you’ll get an email with your shipping label. Simply stick the new label over the old one on your original Showpo bag, seal it up, and drop it at the post office.
 
You can track your return through My Account > My Returns.
 
Checked out as a guest?
1. Head to our 'Returns' page on our website and follow the prompts.
2. Print out the shipping label and stick it on the parcel.
3. Drop it off at your local post office
 
For all returns outside Australia, book your return through our portal, take your parcel to your local Post Office and purchase a returns shipping label. We don't offer labels for all countries just yet but we are working on it!
 
Our bags are reusable so you can use them to send your item(s) back. Just stick your new shipping label over the old one. Otherwise, feel free to pop it in another bag, providing it's securely covered it should be fine. No need to buy a return postage parcel!
 
Check out Returns Page for more info.
 
Still not sure? Get in touch via livechat, or email at info@showpo.com and we'll happily help you out.

Once you’ve placed your order, you’ll receive a confirmation email from us.

Then, when your order is on its way, you’ll receive another email from the courier with your tracking number. Use this tracking link to follow your order's journey.

Keep an eye out for these emails in your inbox (and junk folder too). It can take up to 24 hours to receive tracking information.

Can’t find your tracking email? Check the following...

Have a Showpo account?
Log in to My Account > My orders > Track.

Checked out as a guest?
Pop your email and order ID (included in your confirmation email) in the tracking link here to follow your Showpo order.

 

Still not sure? Get in touch via live chat, or email at info@showpo.com and we'll happily help you out.

All returns sent back using our returns portal and shipping labels are easily tracked.

Your return is processed within 48 hours* of being delivered back to us, and you'll receive an email notifying you it's been processed and your store credit added to your account.

* US customer returns may take an additional 5-7 days due to processing delays.

You can find your tracking the following ways:

Have an account?
Log into My Account > Current Returns > Track Returns

Checked out as a guest?
Head to the Order Tracking Portal to track using your order ID (from your shipping confirmation email).

If you have any issues with this, reach out to our Customer Happiness Team via live chat or email us at info@showpo.com and we’ll happily help you out!