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Can I get a refund?

All items returned back to us, that meet our returns criteria, can receive either full store credit or a refund (to your original payment method*), within 30 days of placing your order.

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee through the returns portal and your shipping label will be emailed to you shortly after.

*Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit.

For any Showpo brides purchasing one of our bridal gowns from the Wedding Shop, these are also eligible for a full refund or store credit within 30 days.

If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.

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CALL US ON: 1800 951 411