Help & Contact

Most Common Questions

How do I book a return?

Have an account?

  1. Head over to our returns portal
  2. Select items you'd like to return and choose a reason for return
  3. Pay for your return shipping in the portal. PSST you can use your store credit if you have any 💵

 What's next?

  • We'll email your shipping label and pre-filled returns form to you 📧
  • Pop your return in the post or post office
  • Keep an eye out for tracking emails. Don' forget to check your spam!
  • We'll let you know when we've received it! 💃🏻
How can I track my order?

Have an account?

Log in to My Account> My orders> Track

Checked out as a guest?

Visit the Order Tracking Portal to track using your order ID and email Psst! Grab your order number from the confirmation email we sent you.

Only received part of your order?

We ship from multiple warehouses! Item(s) shipped from the US warehouse will display the US shipping time frame in red in your cart before checkout.  You'll receive separate tracking emails, shipping times may be different.

You'll receive an email when

  • The order is 'Out for ship'
  • The order is 'In transit'
  • The order is 'Out for delivery'
  • The order is ' Delivered'
  • There was an 'Exemption’

 The shipping page or emails you've been sent will give you an idea of expected delivery date. If you haven't received your order by the estimated delivery date, contact us below!

Has my return been processed?

Have an account?

Log into My Account> Current returns> Track returns. If it's 'Complete' your credit will be ready to use!

Checked out as a guest?

If you booked with our return portal, head to the Order Tracking Portal and pop in your email and order ID to get updated tracking (PSST! Your order ID is on your shipping confirmation email!).

All returns sent back using our returns form and shipping labels are tracked. Phew.

Your status will be

  • The order is 'Out for ship' (you've sent the parcel)
  • The order is 'In transit' (it’s on the way)
  • The order is 'Out for delivery' (it’s getting closer to the warehouse!)
  • The order is 'Delivered' (received at the warehouse)
  • There was an 'Exemption’ (an issue like the wrong address)

It takes up to 5 business days to process your return at the warehouse and sort out your store credit. We'll send a return confirmation email and you're ready to Showpo again!

The item I want is sold out, what should I do?

Noooooo! 😭Actually, we can all calm down because if the item says 'BRB' it's coming back! 😍 
Pop your email  and the size you want in the 'Notify me' tab (click on the cute little alarm clock ⏰) for first look when it's back online. Yaaaaas! 

What can a girl do but treat herself to another outfit while she waits 😉

How do I use my store credit?

To use your store credit:

  1. Fall in love with a Showpo outfit or accessory (the fun part!) and add to bag 🛍
  2. Login to your account at the checkout (or before)
  3. Under ‘payment method’ in the checkout, choose ‘Use store credit’ 💵

You can use your store credit for 12 months (bet you can’t wait that long!). 

I'm missing an item. What should I do?

Oh no! So sorry about this.

If you're missing part of your order it may be shipped from multiple warehouses. Check your inbox for your shipping confirmation email and tracking updates!

Have an account?

Log into My Account, select 'My orders' and click on the 'Track' button to see your tracking information.

Checked out as a guest?

Head over to our Order Tracking Portal and pop in your order ID and email. It will provide a tracking status update.

Otherwise please contact us below and we'll get back to you ASAP!

Need it for Christmas 🎄? Or NYE 💃? We've got you covered! Click to view holiday order cut-off.