Help Center Article List

back
Can I get a refund?

All items returned back to us, that meet our returns criteria, can receive either full store credit or a refund (to your original payment method), within 30 days of placing your order.

 

If you’re returning for store credit, you’ll need to pay our $9.95 returns fee through the returns portal, and your shipping label will be emailed to you shortly after.

 

If returning for a refund (to the original payment method) you’ll need to pay our $19.95 returns fee through the returns portal, and your shipping label will be emailed to you shortly after.

Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.

 

If you’ve received something you believe is faulty, check out our Faulty Returns page  here for more info.

Still Need Help?

Live Chat

We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.

Live Chat

Email

Send us an email, and we’ll respond to your enquiry within 24-48 hours.

Email Us