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Christmas returns policy: We've extended our return policy for the festive season! You can create a return using our returns portal within 30 days of receiving your items for purchases made from the 1st to the 24th of December.
Here’s what you need to know:
Still haven’t received store credit in your
Showpo account after this time?
Please follow up with our Customer Happiness Team.
Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
We recommend returning your item back to us, then using your store credit to place a new order.
Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option.
If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729
Oh no! We'll get that sorted for you ASAP. Simply follow the prompts using our Returns Portal and log your faulty item.
You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit once the item has been deemed a fault by the warehouse.