Returns AU | Showpo

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Returns Policy
Christmas returns policy: We've extended our return policy for the festive season! You can create a return using our returns portal within 30 days of receiving your items for purchases made from the 1st to the 24th of December.
- Items can be returned back to us for store credit. Your store credit is valid for 12 months.
- Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
- You will need to cover the cost of return postage. PSST! You can use your store credit if you have any
- We will only accept returned item(s) that have been booked using our return portal.
How do I send a return?
Your location
Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal

We'll email your shipping label and pre-filled returns form to you

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal

We'll email your shipping label and pre-filled returns form to you

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

We'll email your pre-filled returns form to you

Include your returns form in your parcel, then send it to us using the address on the returns form. We'll email you when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal

We'll email your shipping label and pre-filled returns form to you

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

Pay for your return shipping in the portal

We'll email your shipping label and pre-filled returns form to you

Pop your return in the post and we'll let you know when we've received it!

Start your return using our returns portal

Select items you'd like to return and choose a reason for return

We'll email your pre-filled returns form to you

Include your returns form in your parcel, then send it to us using the address on the returns form. We'll email you when we've received it!
Have you received my return?
Here’s what you need to know:
1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!
Still haven’t received store credit in your Showpo account after this time?
Please follow up with our Customer Happiness Team.
Is there anything I can’t return?
Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
Can I exchange an item?

We recommend returning your item back to us, then using your store credit to place a new order.

Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option.
Afterpay returns

If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729
I’ve received a faulty item

Oh no! We'll get that sorted for you ASAP. Simply follow the prompts using our Returns Portal and log your faulty item.

You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit once the item has been deemed a fault by the warehouse.