Returns Policy

• Items can be returned back to us for store credit.
• Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
• Send your return within 14 days of receiving your item/s.
• You will need to cover the cost of return postage.
• If you post your return after the 14 days, you may be charged a late return fee of $7.00.

• How do I send a return?

  Your location

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.

  Australia Post

  $9.35

  • Book your return online
  • Print and attach your return shipping label
  • Place your parcel in an Australia Post box

  

  Book Your Return →

  Parcel Point drop off

  from $6.95

  • Return at your local ParcelPoint store
  • Book your return online
  • Print and attach your return shipping label

  

  Book Your Return →

  Parcel Point Courier pick up

  from $6.95

  • Have your return picked up by ParcelPoint
  • Book your return online
  • Print and attach your return shipping label

  

  Book Your Return →

  Or send your return directly back to us. We recommend using a trackable postage option.
  ATTN: Showpo Returns
  C / O: Williams Warehouse
  69-73 Gow Street
  Padstow, NSW
  2211, Australia

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Use the returns portal to submit your return and attach the shipping label to your parcel.
  4. Post your return.

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice in your parcel.
  3. Post your return back using a trackable method to:
     ATTN: Showpo Returns
     C / O: Williams Warehouse
     69-73 Gow Street
     Padstow, NSW
     2211, Australia

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice in your parcel.
  3. Post your return back using a trackable method to:
     ATTN: Showpo UK Returns
     C/-SEKO Logistics (London) Ltd
     Bath Road
     Sipson, West Drayton
     UB7 0EX, UK

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Use the returns portal to submit your return and attach the shipping label to your parcel.
  4. Post your return.

• Have you received my return?

  Here’s what you ned to know:

  1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
  2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
  3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!

  Still haven’t received store credit in your Showpo account after this time?
  Please follow up with our Customer Happiness Team.

• Is there anything I can’t return?

  • Cosmetics
  • Hair Accessories
  • Hosiery
  • Hats
  • Lingerie
  • Swimwear
  • Earrings

• Can I exchange an item?

  We recommend returning your item back to us, then using your store credit to place a new order.

  Or go ahead and order the correct size now so it arrives to you faster :) Send your return back and write on the returns form “Ordered different size (new order number) - please refund". The warehouse will then process your return as a refund. Item/s must be of the same value or higher than the original purchase.

• Afterpay returns

  If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729

• I’ve received a faulty item

  Send an email to info@showpo.com with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

  If you have received a faulty item, we offer your choice of a refund or 120% store credit. All refunds will be issued via the payment method you used to purchase the items.