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Returns
HOW TO CREATE A RETURN
Select the items you’d like to return in our Returns Portal.
Download your return shipping label.
Send it back to us via Aus Post or your nearest Parcel Point.
Select the items you’d like to return in our Returns Portal.
Download and print your return shipping label & stick it on your parcel.
Send it back to us!
Select the items you’d like to return in our Returns Portal.
Download and print your return shipping label & stick it on your parcel.
Send it back to us!
Select the items you’d like to return in our Returns Portal.
Download and print your return shipping label & stick it on your parcel.
Send it back to us!
Select the items you’d like to return in our Returns Portal.
Download and print your pre-filled returns form & include it in your parcel.
Send it back to us!
RETURN FAQS
-
What’s your returns policy?
- We will only accept returned item(s) that have been booked using our returns portal.
- Orders can be returned back to us for store credit within 14 days of receiving it.
- Wedding gowns purchased from the Wedding Shop can be returned back to us for a refund within 14 days of receiving it. All tags and QC ribbons have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed, unstained, footwear in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage. PSST! You can use your store credit.
-
What can and can’t I return?
Can return:- Eligible items within 14 days of receiving them.
- In their original condition, unworn, unwashed with their tags still attached.
- Footwear in its original box.
- Wedding gowns in their original packaging.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
-
Can I exchange an item?
We recommend returning your item back to us, then using your store credit to place a new order. Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option. -
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Use our Returns Portal and log your faulty item. You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit. We will need to approve your request before you can send it back. -
How do Afterpay returns work?
If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729. -
How will I know when my return has been procesed?
We will send you emails to keep you updated on the status of your return shipment.
Once your return has been delivered to our warehouse it will be processed within 24 hours.
-
When will I receive my store credit?
You’ll receive your store credit within 24 hours of your return reaching our warehouse.
We'll send a store credit confirmation email so you know! You can also check up on your credit and returns anytime using My Account and get ready for that new dress feeling all over again.
-
What’s your returns policy?
- We will only accept returned item(s) that have been booked using our returns portal.
- Orders can be returned back to us for store credit within 14 days of receiving it.
- Wedding gowns purchased from the Wedding Shop can be returned back to us for a refund within 14 days of receiving it. All tags and QC ribbons have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed, unstained, footwear in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage. PSST! You can use your store credit.
-
What can and can’t I return?
Can return:- Eligible items within 14 days of receiving them.
- In their original condition, unworn, unwashed with their tags still attached.
- Footwear in its original box.
- Wedding gowns in their original packaging.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
-
Can I exchange an item?
We recommend returning your item back to us, then using your store credit to place a new order. Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option. -
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Use our Returns Portal and log your faulty item. You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit. We will need to approve your request before you can send it back. -
How do Afterpay returns work?
If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729. -
How will I know when my return has been procesed?
We will send you emails to keep you updated on the status of your return shipment.
Once your return has been delivered to our warehouse it will be processed within 48 hours.
-
When will I receive my store credit?
You’ll receive your store credit within 48 hours of your return reaching our warehouse.
We'll send a store credit confirmation email so you know! You can also check up on your credit and returns anytime using My Account and get ready for that new dress feeling all over again.
-
What’s your returns policy?
- We will only accept returned item(s) that have been booked using our returns portal.
- Orders can be returned back to us for store credit within 14 days of receiving it.
- Wedding gowns purchased from the Wedding Shop can be returned back to us for a refund within 14 days of receiving it. All tags and QC ribbons have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed, unstained, footwear in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage. PSST! You can use your store credit.
-
What can and can’t I return?
Can return:- Eligible items within 14 days of receiving them.
- In their original condition, unworn, unwashed with their tags still attached.
- Footwear in its original box.
- Wedding gowns with their ribbon attached and in their original packaging.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
-
Can I exchange an item?
We recommend returning your item back to us, then using your store credit to place a new order. Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option. -
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Use our Returns Portal and log your faulty item. You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit. We will need to approve your request before you can send it back. -
How do Afterpay returns work?
If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729. -
How will I know when my return has been procesed?
We will send you emails to keep you updated on the status of your return shipment.
Once your return has been delivered to our warehouse it will be processed within 24 hours.
-
When will I receive my store credit?
You’ll receive your store credit within 24 hours of your return reaching our warehouse.
We'll send a store credit confirmation email so you know! You can also check up on your credit and returns anytime using My Account and get ready for that new dress feeling all over again.
-
What’s your returns policy?
- We will only accept returned item(s) that have been booked using our returns portal.
- Orders can be returned back to us for store credit within 14 days of receiving it.
- Wedding gowns purchased from the Wedding Shop can be returned back to us for a refund within 14 days of receiving it. All tags and QC ribbons have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed, unstained, footwear in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage. PSST! You can use your store credit.
-
What can and can’t I return?
Can return:- Eligible items within 14 days of receiving them.
- In their original condition, unworn, unwashed with their tags still attached.
- Footwear in its original box.
- Wedding gowns in their original packaging.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
-
Can I exchange an item?
We recommend returning your item back to us, then using your store credit to place a new order. Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option. -
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Use our Returns Portal and log your faulty item. You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit. We will need to approve your request before you can send it back. -
How do Afterpay returns work?
If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729. -
How will I know when my return has been procesed?
We will send you emails to keep you updated on the status of your return shipment.
Once your return has been delivered to our warehouse it will be processed within 24 hours.
-
When will I receive my store credit?
You’ll receive your store credit within 24 hours of your return reaching our warehouse.
We'll send a store credit confirmation email so you know! You can also check up on your credit and returns anytime using My Account and get ready for that new dress feeling all over again.
-
What’s your returns policy?
- We will only accept returned item(s) that have been booked using our returns portal.
- Orders can be returned back to us for store credit within 14 days of receiving your order.
- Wedding gowns purchased from the Wedding Shop can be returned back to us for a refund within 14 days of receiving it. All tags and QC ribbons have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging.
- Store credit is valid for 12 months.
- Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed, unstained, footwear in its original box and wedding gowns in their original packaging.
- You will need to cover the cost of return postage (PSST! You can use your store credit).
-
What can and can’t I return?
Can return:- Eligible items within 14 days of receiving them.
- In their original condition, unworn, unwashed with their tags still attached.
- Footwear in its original box.
- Wedding gowns in their original packaging.
- Cosmetics
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
-
Can I exchange an item?
We recommend returning your item back to us, then using your store credit to place a new order. Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option. -
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Use our Returns Portal and log your faulty item. You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit. We will need to approve your request. -
How will I know when my return has been procesed?
We will send you emails to keep you updated on the status of your return shipment.
Once your return has been delivered to our warehouse it will be processed within 24 hours.
-
When will I receive my store credit?
You’ll receive your store credit within 48 hours of your return reaching our warehouse.
We'll send a store credit confirmation email so you know! You can also check up on your credit and returns anytime using My Account and get ready for that new dress feeling all over again.