Returns Info | Showpo

Enter the email address you used for your original purchase and your order number

How to create a return

Select the items you'd like to return .

Download your return shipping label, and either show it on your phone at the Post Office or print it.

Send it back to us!

Select the items you’d like to return.

Download and print your return shipping label & stick it on your parcel.

Send it back to us!

Select the items you’d like to return.

Download and print your pre-filled returns form & include it in your parcel.

Send it back to us!

Return FAQs

I've received a faulty or wrong item, what should I do?

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.

Have an account?

Select the item(s) you wish to return

Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Checked out as a guest?

Head to our Returns portal here and pop in your email address used to place the order and follow the prompts to create an account.

Your eligible item(s) will be available to return, so just select the item(s) you need to return from here Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.

Can I exchange an item?

Sadly, we don’t do traditional exchanges.

The best way to go about this is to create a return as normal.
Once we receive your return, we will process your refund or store credit and then you are able to reorder the size/ item you would like, provided we have it in stock!

If you need a new size or style urgently, reach out to us and we’ll see what we can do to help you out.

Still not sure? Get in touch via live chat or email below and we'll happily help you out.