Returns Policy

• Items can be returned back to us for store credit which is valid for 12 months.
• Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
• You can post your return back within 14 days of receiving your items.
• You will need to cover the cost of return postage.
• If you post your return after the 14 days, you may be charged a late return fee of $7.00.

• How do I send a return?

  Your location

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Create your return using our portal then drop your return off at an Aus Post office or red post box.

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Use the returns portal to submit your return and attach the shipping label to your parcel.
  4. Post your return.

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice in your parcel.
  3. Post your return back using a trackable method to:
     ATTN: Showpo Returns
     C / O: Williams Warehouse
     69-73 Gow Street
     Padstow, NSW
     2211, Australia

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Post your return back using a trackable method to:
     ATTN: Showpo UK Returns
     C/-SEKO Logistics (London) Ltd
     Bath Road
     Sipson, West Drayton
     UB7 0EX, UK

  1. Create a Showpo account so we can issue your store credit.
  2. Send your return back with a completed returns form and your order invoice.
  3. Use the returns portal to submit your return and attach the shipping label to your parcel.
  4. Post your return.

• Have you received my return?

  Here’s what you need to know:

  1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
  2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
  3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!

  Still haven’t received store credit in your Showpo account after this time?
  Please follow up with our Customer Happiness Team.

• Is there anything I can’t return?

  Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.

  • Cosmetics
  • Hair Accessories
  • Hosiery
  • Hats
  • Lingerie
  • Swimwear
  • Earrings

• Can I exchange an item?

  We recommend returning your item back to us, then using your store credit to place a new order.

  Or if you need it now, re-order your garment in the correct size and include this order number on your returns form. Once received, we’ll refund the amount in full via the payment method used. Please note, the new order must be of the same value or higher.

• Afterpay returns

  If you return an item purchased through Afterpay, we will deposit store credit into your Showpo account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Showpo is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729

• I’ve received a faulty item

  Send an email to info@showpo.com with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

  If you have received a faulty item, we offer your choice of a refund or 120% store credit. All refunds will be issued via the payment method you used to purchase the items.