All items returned back to us, that meet our returns criteria, can receive either full store credit or a refund (to your original payment method*), within 30 days of placing your order.
If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.
If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee through the returns portal and your shipping label will be emailed to you shortly after.
For any Showpo brides purchasing one of our bridal gowns from the Wedding Shop, these are also eligible for a full refund or store credit within 30 days.
If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.
Still not sure? Get in touch via livechat, or email at email@example.com and we'll happily help you out.
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Send us an email, and we’ll respond to your enquiry within 24-48 hours.