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Has my return been processed?

All returns sent back using our returns portal and shipping labels are easily tracked.

Your return is processed within 48 hours of being delivered back to us, and you'll receive an email notifying you it's been processed.

You can find your tracking the following ways:

Have an account?
Log into My Account > Current Returns > Track Returns

Checked out as a guest?
Head to the Order Tracking Portal to track using your order ID (from your shipping confirmation email).

If you have any issues with this, reach out to our Customer Happiness Team via live chat or email us at and we’ll happily help you out!

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We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.

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Send us an email, and we’ll respond to your enquiry within 24-48 hours.

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