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I've received a faulty or wrong item, what should I do?

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.

Have an account?
Log in to My Account > My Returns

Checked out as a guest?
Go to the returns portal and enter your order number and the email address you used to make your original purchase

Select the item(s) you wish to return, book your return under the reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution.

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.

Still not sure? Get in touch via live chat or email below and we'll happily help!

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