We know returning an item can be disappointing so we've made the process as easy as possible.
Customers can return orders for either 110% store credit or a refund (to your original payment method), within 14 days from delivery. We will only accept returned item(s) that have been booked using our returns portal.
Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.
You’ll need to cover the cost of return postage at your local post office to the address provided on your returns slip.
You can find the full returns policy here.
What can’t I return?
For hygiene reasons some items cannot be returned:
- Cosmetics/beauty products if the packaging has been opened or the original hygienic protective strip removed
- Lingerie or swimwear if the original hygienic strip has been removed
- Earings if the packaging is open or they have been worn
- Adult toys if the packaging has been opened
Simply return your items to the address provided on your return slip. Please note, this is not a prepaid label. You will be required to pay for the return postage at your local post office.
Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.
When will I receive my store credit?
Once your return reaches our warehouse, it will be processed within 48 hours and your store credit or refund will be issued. We'll send a confirmation email so you know when your credit is ready to use or your refund is on it's way to your bank account. You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.
Paid with Afterpay?
Once your return has been processed you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments. Otherwise, if you’ve opted for a refund, any future installments with Afterpay will be canceled, and you’ll be refunded any payments already made, to the value of your return.
We're so sorry if you've received a faulty item! Please check out more info on Faulty Returns here.
Still not sure? Get in touch via live chat or email below and we'll happily help.
We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.
Have an account?
Log in to My Account > My Returns
Checked out as a guest?
Go to the returns portal and enter your order number and the email address you used to make your original purchase
Select the item(s) you wish to return, book your return under the reason 'Faulty' and upload clear images for the team to assess
The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution.
Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.
Still not sure? Get in touch via live chat or email below and we'll happily help!
Sadly, we don’t do traditional exchanges.
The best way to go about this is to create a return as normal.
Once we receive your return, we will process your refund or store credit and then you are able to reorder the size/ item you would like, provided we have it in stock!
If you'd like to proceed with re-ordering asap, we suggest opting for store credit as this is applied instantly to your account once approved by our returns team.
If you need a new size or style urgently, reach out to us and we’ll see what we can do to help you out.
Still not sure? Get in touch via live chat or email below and we'll happily help you out.
All items returned back to us are issued with store credit within 48* hours of returning to our Warehouse (just ensure they meet our returns criteria before sending them back).
* US customer returns may take an additional 5-7 days due to processing delays.
Your store credit is valid for 12 months and can be used on our entire range of products.
For any Showpo brides purchasing one of our incredible Bridal Gowns, these are eligible for a full refund or store credit within 30 days.
We're not perfect (although we try to be) so if you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.
Still not sure? Get in touch via live chat or email, at email@example.com, and we'll happily help you out.