Help Center Article List

Can I redirect my order?


Looking to redirect your order because you’ve selected an old or incorrect address? It happens! 🤷‍♀️

We suggest trying to retrieve your order once it’s delivered.

Not possible? It’s worth trying to contact the present occupants to see if they can either:

  • Send the parcel to you
  • Return to sender
  • Refuse the delivery so it's automatically returned to us.

If the order has shipped and is with Australia Post, please sign up to the MyPost tool and redirect your parcel.

If the order has shipped with any other courier, contact us below and we'll try our best to make the change for you.

Have an account?

You can keep your address up to date by removing any that you no longer use or have access to from My Account.

Note: updating My Account only updates future orders, it will not update any orders in progress. 

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