Returns

  • If for any reason you aren’t happy with your Showpo order, you can return the items for a full refund (US customers) or store credit. We offer your choice of a refund or 120% store credit in the case of faulty items. All refunds will be issued via the payment method you used to purchase the items.

    You have 14 days to post your return back to us, starting from the day you receive your order. If you post your return after 14 days of receiving your order, you may be charged a late return fee.

    Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. We suggest using a trackable postage option. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.

  • Showpo offers local returns if you live in the US

    • Create a Showpo account if you don't already have one so we can issue your store credit.
    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Send to the follow address:

    ATTN: Showpo USA Returns
    C/- Seko Omni Channel Logistics
    1550 Charles Willard Street
    Carson
    CA 90746, USA

    • Create a Showpo account if you don't already have one so we can issue your store credit.
    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Send to the follow address:

    ATTN: Showpo Returns
    C / O: Williams Warehouse
    69-73 Gow Street
    Padstow, NSW
    2211, Australia

  • Once we receive your return, it takes 5 business days to process and issue your store credit or refund (not including your bank’s processing time). If your postal tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.

  • In order for us to process your return, please make sure that the garment is in the original condition you received it, i.e:

    • Tags still attached
    • Unworn
    • Unwashed
    • Unstained
    • Unperfumed
    • In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag

    Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
    These conditions do not apply to faulty garments.

    Footwear

    All footwear must be returned in pristine condition.
    Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.

    Items excluded from returns

    • Cosmetics
    • Hair Accessories
    • Hosiery
    • Hats
    • Lingerie
    • Swimwear
    • Earrings
  • If you have received a faulty item, send an email to info@showpo.com with clear photos of the fault(s) and include your order number in the subject line. We will assess and get back to you as soon as possible.

    Once we have confirmed the item is faulty, please download the return form, tick 'faulty' and note down the fault(s). Include the return form with your faulty item.

    If you need further help, please contact our Customer Happiness team on (+612) 8279 8111