Showpo accepts all returns that are sent back within 14 days of receiving your order. This time frame excludes shipping time, i.e. you have 2 weeks from when you receive your package to post it back to us.
You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a Showpo account.
Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.
We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.
Please note: Whilst we do offer store credit for your item(s) purchased, Showpo does not cover the cost of the shipping label.
If the total order value is less than our free shipping threshold, the original shipping fee will be deducted from your store credit as per our shipping policy.
Please download your Return Form HERE and send your item return to the address below.
Attn: Showpo Returns
C / O: Williams Warehouse
69-73 Gow Street