Returns

We want you to be completely in love with your Showpo order. So if for any reason you want to return it, we offer store credit for the item/s you are returning, and a refund in the case of faulty item/s. If you are unsure about your size, we will gladly refund you in full if you purchase two of the same item in different sizes and return one. Return postage for your return item is not reimbursed.

  • In order for us to process your return, please make sure that the garment is in the original condition you received it, i.e:

    • Tags still attached
    • Unworn
    • Unwashed
    • Unstained
    • Unperfumed
    • In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag

    Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
    These conditions do not apply to faulty garments.

    Footwear

    All footwear must be returned in pristine condition.
    Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.

    Items excluded from returns

    • Cosmetics
    • Hair Accessories
    • Hosiery
    • Hats
    • Lingerie
    • Swimwear
    • Earrings

    Faulty Items

    We are so sorry if the item you received was damaged or incorrect!

    Please contact our Customer Happiness Team on (+612) 8279 8111 or info@showpo.com so that we can resolve this issue for you.

    All refunds granted will be issued via the payment method you used to purchase the item.

  • Showpo accepts all returns that are sent back within 14 days of receiving your item(s). Any returns accepted outside this time period may be subjected to a restocking fee.

    You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a Showpo account.

    Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.

    Showpo offers in-country returns if you live in the US!

    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Send to the follow address:

    Attn: Showpo USA Returns
    C/- Seko Omni Channel Logistics
    1550 Charles Willard Street
    Carson
    CA 90746, USA

  • Showpo accepts all returns that are sent back within 14 days of receiving your order. This time frame excludes shipping time, i.e. you have 2 weeks from when you receive your package to post it back to us.

    You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a Showpo account.

    Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.

    We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.

    Please note: Whilst we do offer store credit for your item(s) purchased, Showpo does not cover the cost of the shipping label.

    If the total order value is less than our free shipping threshold, the original shipping fee will be deducted from your store credit as per our shipping policy.

    Please download your Return Form HERE and send your item return to the address below.

    Attn: Showpo Returns
    C / O: Williams Warehouse
    69-73 Gow Street
    Padstow, NSW
    2211, Australia