Returns Policy

  • Items can be returned back to us for store credit.
  • Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
  • We’re extending our returns period for you as a Christmas treat! If you place an order between December 1 - December 24, you have 30 days to make a return. If your order is placed after December 24, returns are to be sent within our regular returns time of 14 days.
  • You will need to cover the cost of return postage.
  • If you post your return after the 30 days, you may be charged a late return fee of $7.00.
  • Here’s what you need to know:

    1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
    2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
    3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!

    Still haven’t received store credit in your Showpo account after this time?
    Please follow up with our Customer Happiness Team.

    • Cosmetics
    • Hair Accessories
    • Hosiery
    • Hats
    • Lingerie
    • Swimwear
    • Earrings
  • We recommend returning your item back to us, then using your store credit to place a new order.

    Or if you need it now, re-order your garment in the correct size and include this order number on your returns form. Once received, we’ll refund the amount in full via the payment method used.

  • Send an email to info@showpo.com with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

    If you have received a faulty item, we offer your choice of a refund or 120% store credit. All refunds will be issued via the payment method you used to purchase the items.