Returns

  • Returns Policy

    • Items can be returned back to us for store credit which is valid for 12 months.
    • Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box.
    • You can create a return using our returns portal within 14 days of receiving your items.
    • You will need to cover the cost of return postage. PSST! You can use your store credit if you have any
    • If you post your return after the 14 days, you may be charged a late return fee of $7.00.
    • We will only accept returned item(s) that have been booked using our return portal.
  • How do I send a return?

  • Here’s what you need to know:

    1. You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
    2. Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.
    3. We will then send you a confirmation email when we have applied your store credit to your Showpo account. Yay!

    Still haven’t received store credit in your Showpo account after this time?
    Please follow up with our Customer Happiness Team.

  • Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.

    • Cosmetics
    • Hair Accessories
    • Hosiery
    • Hats
    • Lingerie
    • Earrings
  • We recommend returning your item back to us, then using your store credit to place a new order.

    Need it urgently? Please contact Customer Happiness and they will provide you with the best possible option.

  • Oh no! We'll get that sorted for you ASAP. Simply follow the prompts using our Returns Portal and log your faulty item.

    You'll be asked to upload photos of the fault, and offered your choice of a refund or 120% store credit once the item has been deemed a fault by the warehouse.

Need it for Christmas 🎄? Or NYE 💃? We've got you covered! Click to view holiday order cut-off.