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Can I get a refund?

All items returned back to us, that meet our returns criteria, are issued with store credit. Your store credit is valid for 12 months and can be used on our entire range of products.


If you’ve purchased the exact same item but in two different sizes you can return one of the sizes for a full refund to your original payment method (if you’re returning both, the other will remain as store credit).


For any Showpo brides purchasing one of our bridal gowns from the Wedding Shop, these are eligible for a full refund or store credit within 30 days.


If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.


Still not sure? Get in touch via livechat, or email at and we'll happily help you out.