All items returned back to us, that meet our returns criteria, can receive either 110% store credit within 21 days from delivery or a refund (to your original payment method) within 7 days of delivery. If returning for store credit or for a refund, you’ll need to pay our $15.95 USD returns fee through the returns portal and your label will be emailed to you shortly after. Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.
You can find the full returns policy here.
For Canadian Customers We are not responsible for refunding duties and taxes. For a refund on duties and taxes paid, you will need to apply through the Canada Border Services Agency (CBSA) once your items have been returned. They will provide you with the next steps and assist you further.
If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.
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