Deliveries to countries outside Australia may incur custom duty or import tax before your order can get to you. Unfortunately, custom duty and import taxes are charged at random by your local customs authority.
If you’re a UK customer you’ll receive a letter from the courier company, Seko, with a link on how to pay these charges.
For all other international customers, you’ll receive a request to pay customs fees from your local customs office.
Still have a question? You can reach out to us via live chat or email, at firstname.lastname@example.org, and we'll happily help you out.