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Will I be charged custom duty or import tax?

Deliveries to countries outside Australia may incur customs duty or import tax, such as COD fees before your order can get to you. Unfortunately, custom duty and import taxes are charged by your local customs authority.

For customers shopping from Europe or Canada, custom duty fees and taxes will be added at checkout.

For all other international customers, you’ll receive a request to pay customs fees from your local customs office.

For Canadian Customers
We are not responsible for refunding duties and taxes. For a refund on duties and taxes paid, you will need to apply through the Canada Border Services Agency (CBSA) once your items have been returned. They will provide you with the next steps and assist you further.

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