US AND CANADA REFUNDS NOW AVAILABLE!
Once you’ve placed your order, you’ll receive a confirmation email from us within 30 minutes.
Then, when your order is on its way, you’ll receive another email with your courier tracking information. Use this tracking to follow your order's journey.
Keep an eye out for these emails in your inbox (and junk folder too). It may take up to 24 hours to receive tracking information.
Please note, our Couriers are currently experiencing some delays, due to the effects of the Corona Virus. We’re still picking and packing all orders as normal, they may just take a little more time to get to you than usual.
Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions. You can stay up to date on the delivery of your order by checking your tracking link (found in your shipping confirmation email), which will update regularly.
We'd also recommend checking with your local courier for any delays expected to your area. We will keep you updated on the status of your order via email so you know when to expect delivery.
Can’t find your tracking email? Check the following...
Have a Showpo account? Log in to My Account > My orders > Track.
Checked out as a guest? Pop your email and order ID (included in your confirmation email) in the tracking link here to follow your Showpo order.
If you haven't received your order by the estimated delivery date in your tracking email you can contact our Customer Happiness team via live chat or email below and we'll help to track it down.
We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.
Send us an email, and we’ll respond to your enquiry within 24-48 hours.