Help Center Article List

Where is my order?

Once you’ve placed your order, you’ll receive a confirmation email from us within 30 minutes. 

When your order is on its way, you’ll receive another email with your courier tracking information.
You can also track your order here.

Keep an eye out for these emails in your inbox (and junk folder too). It may take up to 24 hours to receive tracking information.


Can’t find your tracking email? Check the following...

Have a Showpo account? Log in to My Account > My orders > Track. 

Checked out as a guest? Pop your email and order ID (included in your confirmation email) in the tracking link here to follow your Showpo order.


If you haven't received your order by the estimated delivery date in your tracking email you can contact our Customer Happiness team via live chat or email below and we'll help to track it down.

Still Need Help?

Live Chat

We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.

Live Chat


Send us an email, and we’ll respond to your enquiry within 24-48 hours.

Email Us