Help Center Article List

What Is Your Returns Process?

We know returning an item can be disappointing so we've made the process as easy as possible.

Customers can return orders for either 110% store credit within 21 days of delivery or for a refund (to your original payment method) within 7 days of delivery. We will only accept returned item(s) that have been booked using our  returns portal .

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

You can find the full returns policy here.


What can't I return?


Hair Accessories





Swimwear without the hygiene seal

Items marked as 'final sale' cannot be returned or exchanged unless they are faulty

Adult Toys


Return Postage

You may return your items within 21 days from the delivery date for a refund in the form of store credit which can be used towards future purchases. Alternatively, you can create a return for a refund back to your original method of payment within 7 days of delivery. 

You'll need to pay our $13.15 NZD return shipping label fee through the returns portal and your label will be emailed to you shortly after. All items must be in their original condition, unworn, and with tags attached. 

Please note, orders paid entirely or partially with store credit will be refunded that amount to store credit.


When will I receive my store credit/refund?

Once your return reaches our warehouse, it will be processed within 48 hours. If your order was paid for with store credit or a gift card, the return will be processed as store credit to your Showpo account straight away. We'll send a confirmation email so you know when your credit is ready to use. You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return. If you've selected a refund for your return you'll receive the funds back to your original payment method in 2-5 business days (depending on your bank).

You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.


Paid with Afterpay?

Once your return has been processed you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments.

Otherwise, if you've opted for a refund, any future installations with Afterpay will be cancelled, and you'll be refunded any payments already made, to the value of your return.


Bridal Returns

Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit (you choose) within 30 days of receiving your gown.

Please allow up to 48 hours to process your return and issue your store credit or refund (if you're returning a wedding gown purchased from the Wedding Shop).


Faulty items

We're so sorry if you've received a faulty item! Please check out more information on Faulty Returns here.

Still not sure? Get in touch via live chat or email below  and we'll happily help you out.

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