All items returned back to us, that meet our returns criteria, can receive either full store credit or a refund (to your original payment method*), within 30 days of placing your order.
If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.
If returning for a refund (to the original payment method) you’ll need to pay the $11.35 returns fee through the returns portal and your shipping label will be emailed to you shortly after.
*Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit.
If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.
We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.
Send us an email, and we’ll respond to your enquiry within 24-48 hours.