Help & Info

US customers:

Canada customers:

International customers (outside US/CA):

To be eligible for return, items must be:

Orders paid with store credit will be refunded back to store credit.

Once your return reaches our warehouse, it will be processed within 7 days.

Track your returns anytime in your Showpo account.

Sorry about that! Please visit our Faulty Returns page for next steps.

Reach out via live chat or email — our team is here to help!

Item not quite right? Here's how to return it:

Simply click here to create a return.

Alternatively, you can log in and follow the steps below.

1. Log in to My Account > My Returns

2. Choose the item(s) you want to return and let us know why (it helps us make more of the products you want).

3. Pay for your return shipping in the portal (if you've already got store credit, you can use it to pay).

4. Once your return is booked, you’ll get an email shortly after with your shipping label attached. Simply stick the new label over the old one on your original Showpo bag, seal it up, and drop it at the post office.

You can track your return through My Account > My Returns.

1. Head to our 'Returns' page on our website and follow the prompts.

2. Print out the shipping label and stick it on the parcel.

3. Drop it off at your local post office

Our bags are reusable so you can use them to send your item(s) back. Just stick your new shipping label over the old one. Otherwise, feel free to pop it in another bag, providing it's securely covered it should be fine. No need to buy a return postage parcel!

All items returned back to us, that meet our returns criteria, can either receive 110% store credit within 30 days of delivery or for a refund (to your original payment method) within 7 days of delivery. Please note sale items are eligible for store credit only.

If returning, you'll need to pay the $11.35 returns fee through the returns portal and your shipping label will be emailed to you shortly after.

*Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit.

If you've received something you believe is faulty, check out our Faulty Returns page here for more information

What is Refundid?

Refundid is a third party company that allows you to access your cash refund within seconds of lodging your return. It is currently available for our Australia based customers only.

No need to wait for your return to reach us, Refundid will submit your refund to the nominated bank account immediately.

Refundid is not eligible for orders purchased with store credit or gift cards.

How Can I use Refundid?

Simply book your return via My Returns (Australia only) and select Refundid as your refund option.

Log in or create an account with Refundid and submit your return. Once completed you’ll receive your returns label via email and a refund back to your nominated bank account within seconds.

Please ensure your return is in the post within 7 days to avoid your refund being reversed.

Need more info on Refundid? You can read all about Refundid’s terms and conditions here.

Can I use Refundid if I made a purchase with Afterpay, Klarna or PayPal in 4?

Yes, you can! Refundid will still provide a refund to your nominated account if you have used Afterpay, Klarna or PayPal in 4.

Please note that if you haven’t paid for your items in full you will be required to finish the payment instalments to avoid paying any dishonour fees from your buy now pay later service.

When can I expect my Refundid refund?

Refundid refunds work within seconds. As soon as you complete your return you’ll receive a returns label via email and a refund back to your nominated bank account.

Are there any additional charges when I use Refundid?

Refundid is 100% free to use. All we ask is that you cover the cost of your pre-paid returns label ($11.35) which will be automatically deducted from your refund total.

Please note that if Refundid has identified misconduct you may be charged a misconduct fee. You can read all about misconduct fees here.

Return Protection is a non-refundable optional add-on* available at checkout for a fee of $4.95 for customers in Canada. It provides additional flexibility if you need to return an item.

If you purchase Return Protection, you may be eligible for benefits such as free return shipping, an extended return period for store credit, and a smoother returns process, subject to the terms outlined at the time of purchase.

If Return Protection is not selected, our standard return policy will still apply.
Please note that sale items shipped to Canada are eligible for store credit only, unless Return Protection was purchased at checkout. If Return Protection was added to your order, you will be eligible for a refund in accordance with our return policy.

*Please note that Return Protection does not cover all return scenarios and may be subject to conditions, including return timeframes and item eligibility.

Our returns policy remains the same with the use of Refundid. If you are unsure about what you can and can’t return please check out our returns policy here.

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap.

Log in to My Account > Create Return

Select the item(s) you wish to return

Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Head to our Returns portal here and pop in your email address used to place the order and follow the prompts to create an account.

Your eligible item(s) will be available to return, so just select the item(s) you need to return from here Book your return under reason 'Faulty' and upload clear images for the team to assess

The return status will update to 'return pending approval' and we’ll email you within 24 hours to work on a resolution

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the outfits themselves, it’s almost impossible to get it perfectly the same.

The best way to go about this is to create a return as normal. 
Once we receive your return, we will process your refund or store credit and then you are able to reorder the size/ item you would like, provided we have it in stock!

If you'd like to proceed with re-ordering asap, we suggest opting for store credit as this is applied instantly to your account once approved by our returns team.

If you need a new size or style urgently, reach out to us and we’ll see what we can do to help you out.

It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email as sometimes your inbox might filter our emails into there.

Create an account here using the same email you placed your order with.

It will prompt you to create a password.

Log into My Account > Create Return

If it appears here (and it's not under pending) this means it has been booked.

Your tracking will be available shortly

Login to My Account > Create Return

All products within the returns time frame will show up, regardless of their order number.

The order number will pop up on the top of each item.

Select 'Return' and follow the prompts.

Head to our Returns Portal here and follow the prompts. All products still within the returns time frame will show up, regardless of their order number. The order number will pop up on the top of each item. Select 'Return' and follow the prompts.

All returns sent back using our returns portal and shipping labels are easily tracked.

Your return is processed within 10 business days of being delivered back to us, and you'll receive an email notifying you it's been processed.

Please kindly note there may be a delay of up to 24-48 hours during our sale periods.

Head to the Order Tracking Portal to track using your order ID (from your shipping confirmation email).

Our bags are reusable! If you still have the original Showpo bag, you can use that. If not, use a similar-sized parcel.

Tape your shipping label to the outside of your parcel covering any old shipping labels. Try not to use sticky tape over the new barcode.

Have an account?.

To facilitate a smooth process and ensure your return meets our guidelines, we kindly ask you to visit our returns portal. Here, you can initiate your return and find all the necessary instructions on sending your return back to us for store credit. Please remember to check that your return complies with our guidelines for eligibility. Once your return has been processed, we will issue the amount as store credit to the account you placed the order with.

We create an account for you when we issue store credit. Keep an eye out for the store credit confirmation email once the return has been processed, and then sign up to your account using the same email address to access your store credit.