Returns Information

Returns Policy

1. Introduction

This Returns Policy applies to all purchases made on our websites. It is incorporated by reference into our Terms and Conditions, and any capitalized terms not defined in this policy are defined there. By using our services, you agree to comply with all terms, including this Returns Policy.

2. Change of Mind

Change of Mind Requirements

We understand returning an item can be disappointing, so we’ve made it easy. If you’ve changed your mind, we may offer store credit provided that:

• You submit your request through the Returns Portal;
• The request is made within 21 days of delivery for store credit, or within 7 days for a refund;
• You can provide satisfactory proof of purchase (if requested);
• The item is in a saleable condition (unworn, unused, with original packaging or tags, and seals unbroken);
• The item is not an Excluded Good (see below).

Excluded Goods

Returns or exchanges are not accepted for the following items (except in accordance with Australian Consumer Law):

• Cosmetics/Beauty products
• Hair accessories
• Hosiery
• Hats
• Lingerie
• Earrings
• Swimwear without a hygiene seal
• Items marked as 'final sale'
• Adult toys

3. Faulty/Defective Products

If an item is faulty, wrongly described, or otherwise breaches Australian Consumer Law, we will meet our legal obligations. This may include a refund, replacement, or covering return shipping costs.

To process a faulty item:

• Submit a return through the Returns Portal and select 'Faulty' as the reason.
• Upload clear images of the damage or defect.
• Additional information may be requested for assessment.
• If the product is confirmed defective, you may choose a replacement, refund, or store credit.
• We will either provide a return label or instruct you on how to dispose of the item.

Note: Replacements depend on stock availability.

4. Returns Tender

Store Credit

• Issued to your Showpo account within 48 hours of receiving returned items.
• Valid for 12 months.
• Non-refundable once issued.
• Can be used at checkout on future purchases.

Refunds

• Refunded to the original payment method.
• Must be processed to the same cardholder and card.
• May take up to 7 business days to reflect in your account.

5. Consumer Guarantees

This policy does not override your rights under Australian Consumer Law.

If your item is defective:

• You may be entitled to a refund, exchange, repair, or compensation.
• For major faults, you can choose a refund or exchange.
• Minor faults may be repaired or replaced.
• Misuse voids return eligibility.

We comply with all legal rights and remedies under the Consumer and Competition Act 2010 (Cth).

6. Amendments

We may amend this policy at any time without notice. Purchases after an amendment indicate acceptance. Always check our latest Terms and Conditions before buying.

7. Contact Us

For questions or assistance, contact us at:
📧 info@showpo.com