US AND CANADA REFUNDS NOW AVAILABLE!
It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email as sometimes your inbox might filter our emails into there.
Not in there? Follow these steps:
Have an account?
Log in to My Account > My Returns
If it appears here (and it's not under pending) this means it has been booked
Your tracking will be available shortly
Checked out as a guest?
Create an account here using the same email you placed your order with.
It will prompt you to create a password.
Log into My Account > My Returns
If it appears here (and it's not under pending) this means it has been booked.
You may have misspelled or used an old email address. Don't worry, simply get in touch via live chat or email, at email@example.com, and we'll happily help you out.