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What's your returns process for US and Canadian customers?

We know returning an item can be disappointing so we've made the process as easy as possible.

Customers can return orders for either full store credit or a refund (to your original payment method), within 30 days of placing your order. We will only accept returned item(s) that have been booked using our returns portal.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

You can find the full returns policy here.

Orders placed after February 1st 2021, may be eligible for a refund. Please contact our Customer Happiness team for more information.

What can’t I return?

Cosmetics/Beauty

Hair Accessories

Hosiery

Hats

Lingerie

Earrings

Swimwear without the hygiene seal

Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty

Adult Toys

Return Postage

If you’re returning for store credit, you’ll need to pay $6.95 USD returns fee through the returns portal and your shipping label will be emailed to you shortly after.

If returning for a refund (to the original payment method) you’ll need to pay $10.95 USD returns fee through the returns portal and your shipping label will be emailed to you shortly after.

Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit. 

Orders paid partially store credit will be refunded that amount back to store credit and the remaining balance will be refunded to your original payment method.

 

When will I receive my store credit/refund?

Once your return reaches our warehouse, it will be processed within 48 hours. 

If your order was paid for with store credit or a gift card, the return will be processed as store credit to your Showpo account straight away. We'll send a confirmation email so you know when your credit is ready to use. 

If you’ve selected a refund for your return you’ll receive the funds back to your original payment method in 2-5 business days (depending on your bank).

You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.

* US customer returns may take an additional 5-7 days due to processing delays. 

 

Paid with Afterpay?

Once your return has been processed you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments.

Otherwise, if you’ve opted for a refund, we will cancel any future instalments with Afterpay, and refund any payments already made, to the value of your return.

Bridal Returns

Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit (you choose) within 30 days of receiving your gown.

Please allow up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the Wedding Shop).

Faulty items

We're so sorry if you've received a faulty item! Please check out more info on Faulty Returns here.

Still not sure? Get in touch via live chat or email, at info@showpo.com, and we'll happily help you out.