Help Center Article List

back
Showpo COVID 19 Update

As the COVID-19 situation continues to develop, it’s business as usual for Showpo customers, as we work hard to bring you whatever you need from us right now. Whether that be a dose of online shopping, inspiration for the latest in fashion trends, or a sprinkle of funny memes - our team is here (virtually) to help you through.  

YOUR DELIVERIES

Our Couriers are currently experiencing some delays, due to the effects of the Corona Virus. We’re still picking and packing all orders as normal, they may just take a little more time to get to you than usual.

Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions. You can stay up to date on the delivery of your order by checking your tracking link (found in your shipping confirmation email), which will update regularly.

We'd also recommend checking with your local courier for any delays expected to your area. We will keep you updated on the status of your order via email so you know when to expect delivery.

YOUR RETURNS 

We know you’ve got enough to think about right now, so we’ve extended our returns policy to 30 days to make it easier. The process to create a return will stay the same. For more information on how to process your return see here (https://www.showpo.com/returns/)

OUR TEAM

We’ve put extra processes in place to support our teams during this time. This includes enabling our HQ staff to work from home and increased hygiene practices in our Fulfilment Centres. We’re closely monitoring health advice from the relevant authorities to make sure our teams are staying safe.

We will keep this page updated with any new information as it comes in. As always, our Customer Happiness Team is here to answer any other questions you may have. 

We’re here for you. 

Showpo x