Help Center Article List

Why haven't I received my confirmation email

You should receive a confirmation email after you've placed your order, and another email once your delivery has been shipped out. If you haven't received these after 24 hours of placing your order, follow the steps below:


1. Check your junk and spam folders in case its hiding there. If it is, add Showpo to your safe senders list so your confirmation safely arrives for next time.


2. If you have a Showpo account, log into your account and select "My Orders". If it's showing in your account, your order has been successful.


3. Make sure you've used the right email address. If your email is wrong, update it in your Showpo account for future orders.


Also, please note, we ship express and standard orders on business days. If you placed your order on the weekend or a public holiday, it will be dispatched on the next business day.


Still not sure? Get in touch via livechat, or email at and we'll happily help you out.