Returns

  • If for any reason you aren’t happy with your Showpo order, you can return the items for store credit. If you have received a faulty item, we offer your choice of a refund or 120% store credit. All refunds will be issued via the payment method you used to purchase the items.

    You have 14 days to post your return back to us, starting from the day you receive your order. If you post your return after 14 days of receiving your order, you may be charged a late return fee.

    Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. We suggest using a trackable postage option. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.

  • If you live in Australia

    • Create a Showpo account if you don't already have one so we can issue your store credit.
    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Choose your preferred method for returning your parcel:

      Australia Post ($9.35)
      • Print and attach the Australia Post Return label to your package.
      • Place your parcel into the nearest red Australia Post box
      • Click HERE to book your return via Australia Post.

      ParcelPoint (from $6.95)
      • Book your return via ParcelPoint HERE.
      • Print and attach the ParcelPoint Return label to your package
      • Drop-off your package to your local ParcelPoint store - see locations HERE.
      • Please note this may take 1-2 days longer than option 1

      ParcelPoint Courier Pick Up (from $6.95)
      • Arrange your Courier Pickup by Couriers Please HERE.
      • Click on "Courier Pickup"
      • Follow the on-screen instructions.
      • Please note this may take 1-2 days longer than option 1

      Visit Australia Post (price varies depending on size)
      • We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.

      RETURN ADDRESS

      ATTN: Showpo Returns
      C / O: Williams Warehouse
      69-73 Gow Street
      Padstow, NSW
      2211, Australia

      Please note: the warehouse premises is not open to the public.

    If you live in New Zealand

    Showpo offers local returns if you live in the NZ

    Only returns processed through our returns portal will be accepted.

    • Download your return form HERE.
    • Submit your return via the returns portal and attach the shipping label to your parcel.
    • Create a Showpo account to receive your store credit (if you don’t already have one).
  • If you live in the USA

    Showpo offers local returns if you live in the US

    Only returns processed through our returns portal will be accepted.

    • Fill out a return form and include it in your parcel.
    • Submit your return via the returns portal and attach the shipping label to your parcel.
    • Create a Showpo account to receive your store credit (if you don’t already have one).

    If you live in the UK

    Showpo offers local returns if you live in the UK

    • Create a Showpo account if you don't already have one so we can issue your store credit.
    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Send to the follow address:

    ATTN: Showpo UK Returns
    C/- SEKO Logistics (London) Ltd
    Unit 1 Polar Park
    Bath Road
    Sipson, West Drayton
    UB7 0EX, UK

    All other countries

    • Create a Showpo account if you don't already have one so we can issue your store credit.
    • Download your Return Form and Return Label HERE.
    • Please ensure to include your order number and the price of your item/s on your return label.
    • Send to the follow address:

    ATTN: Showpo Returns
    C / O: Williams Warehouse
    69-73 Gow Street
    Padstow, NSW
    2211, Australia

  • Once we receive your return, it takes 5 business days to process and issue your store credit or refund (not including your bank’s processing time). If your postal tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.

  • In order for us to process your return, please make sure that the garment is in the original condition you received it, i.e:

    • Tags still attached
    • Unworn
    • Unwashed
    • Unstained
    • Unperfumed
    • In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag

    Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
    These conditions do not apply to faulty garments.

    Footwear

    All footwear must be returned in pristine condition.
    Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.

    Items excluded from returns

    • Cosmetics
    • Hair Accessories
    • Hosiery
    • Hats
    • Lingerie
    • Swimwear
    • Earrings
  • If you have received a faulty item, send an email to info@showpo.com with clear photos of the fault(s) and include your order number in the subject line. We will assess and get back to you as soon as possible. If you need further help, please contact our Customer Happiness team on (+612) 8279 8111