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If for any reason you aren’t happy with your Showpo order, you can return the item(s) for store credit, and a refund in the case of faulty item(s) and orders paid for with Afterpay. All refunds will be issued via the payment method you used to purchase the item.
You have 14 days to post your return back to us, starting from the day you receive your order. If you post your return after 14 days of receiving your order, you may be charged a late return fee.
Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. We suggest using a trackable postage option. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.
Please note: the warehouse premises is not open to the public.
Once we receive your return, it takes 5 business days to process and issue your store credit or refund (not including your bank’s processing time). If your postal tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please follow up with our Customer Happiness Team.
Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
These conditions do not apply to faulty garments.
All footwear must be returned in pristine condition.
Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box.
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Enter the code "BANDWAGON" at cart page or checkout.
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