Shipping Info

Please note: Shipping days do not include include public holidays.

For metro areas in New Zealand
If your order is placed before 1pm AEDT it will be dispatched that day. Please note that dispatch may take 1-2 days during major sale periods.

Rural areas
Allow 2-7 business days for delivery.

Order tracking
Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to our online tracking portal. If you need help with this, you can contact our Customer Happiness team on +612 8279 8111 or

If your order incurs any customs or duties fees, you will be required to cover the costs.

UK Customs Duty
If you are from the UK
- You may need to pay Customs Duty on orders that exceed £135.
- You will need to pay VAT on orders over £15. These are payable to UK customs upon entry into the UK.
For more information, please refer to the UK customs website.