Help Center Article List

What can & can’t I return?

Can return:

Items in their original condition, unworn and unwashed with their tags still attached.

  • Footwear in its original box.
  • Wedding Gowns in the original packaging with the ribbon still attached.

Can’t return:

  • Cosmetics
  • Hair Accessories
  • Hosiery
  • Hats
  • Lingerie
  • Earrings
  • Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty.
  • Adult Toys

Still have a question? You can reach out to us via live chat or email below, and we'll happily help you out.

Still Need Help?

Live Chat

We are available to help 24/7, so get in touch via live chat and we’ll answer your enquiry as quickly as possible.

Live Chat


Send us an email, and we’ll respond to your enquiry within 24-48 hours.

Email Us