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When will I receive my store credit / refund?

All items returned back to us can receive either a full store credit or a refund (to your original payment method), within 30 days of placing your order. Your return will be processed within 48 hours of returning to our Warehouse (just ensure they meet our returns criteria before sending them back).

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If returning for a refund (to your original payment method) you’ll need to pay the $7.95 returns fee through the returns portal and your shipping label will be emailed to you shortly after.

For any Showpo brides purchasing one of our incredible Bridal Gowns, these are also eligible for a full refund or store credit within 30 days.

We're not perfect (although we try to be) so if you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.

You can also check up on your returns and credit anytime by logging in to your Showpo account.

Still not sure? Get in touch via live chat or email, at, and we'll happily help you out.


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