I received a faulty item. What should I do?

Oh no! So sorry about this.

Have an account?

Log in to My Account and select 'My Returns' to begin. Select the item(s) you wish to return, select 'Faulty', upload clear image(s) and follow the prompts. The return status will update to 'Return pending approval. We will be in touch with you within 24 hours.

Checked out as a guest?

Head to our Returns portal, your eligible items will be available to return, select the item(s) to return, select 'Faulty', upload clear image(s) and follow the prompts. The return status will update to 'Return pending approval. We will be in touch with you within 24 hours.


Please note: It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected is considered normal practice as garments have a tendency to reflect different shades of color under different light and medium. Colors as shown on the website may vary from the actual colors of the garments as the process of photography involves a lot of transitions and changes.

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