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What if I'm not home to sign for my order when it arrives?

Your order will be left in a safe place at the delivery drivers' discretion. 

If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a collection card in your mailbox with the next steps to collect your order. 

If your order is not picked up within the time frame advised, it will be returned to our warehouse.


A signature is required for our Sydney metro same-day delivery options and unfortunately cannot be left in a safe place.


Still have a question? Get in touch via live chat or email below and we'll happily help you out.


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