FAQ

  • Ugh, don't you hate it when that happens. Make sure you click the 'Notify Me' box on the product page, enter your details and you’ll receive an email when that item is back in stock!

  • If you live in a metro area in Australia and order before 3pm AEST, we will dispatch your order the same day, so you'll receive your order the next business day. All purchases are sent via express shipping in Australia (click HERE to see if you fall under the express post network). If your order is placed after 3pm, it will be dispatched the following business day. All other peeps from all over the world should check our shipping page for info.

  • If you live in a Sydney metro area, yes! But we are unable to ship same day delivery orders to PO boxes or parcel lockers.

  • We’ll email you your tracking number once your order has been sent. You can use this number to see exactly where your package is and how long it’ll take to reach you. Easy!

  • We will send you an email with your tracking number after your order is confirmed. To track your order, input your tracking number on our Order tracking portal.

    Please note: for international orders, it may take up to 2 days for you to receive your tracking code.

  • If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning. In the case of faulty item(s) we offer your choice of a refund or 120% store credit. Click our Returns page for more information regarding our returns criteria and how to return your item.

  • Sorry! Showpo closed down all physical stores in 2013 and we’ve been completely online for the past 3 years. However, feel free to chat with our Customer Happiness Team via live chat or call them on +612 8279 8111 or email info@showpo.com if you had any questions regarding our products (sizing, material, etc).

  • We strive to make our garments run true to size. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you. If you had any questions relating to a particular item, please feel free to speak to our Customer Happiness Team via Live Chat or call them on +612 8279 8111 and one of our friendly staff members would be happy to help you choose the most suitable size.

  • You will receive an email notification as soon as your account has been credited. When you’re ready to checkout, make sure you login so your store credit will automatically appear as a payment option on the Checkout Page, under the 'Delivery and Payment' section. You can check your account balance by logging into your Showpo account HERE.

  • Don’t fret, it can sometimes take up to 5 business days for your store credit to appear in your account once your return has reached our warehouse. We will send you an email as soon as the store credit has been added to your account.

    If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please contact our Customer Happiness Team via Live Chat or call them on +612 8279 8111 or email info@showpo.com

  • Check us out Here!

  • Yes! Security is very important to us and we strive to ensure all interactions between our customers and our website are completely secure. Our system has a 128 bit SSL extended validation security certificate issued by GeoTrust for the geeks amongst you.

    Our payment processor Adyen provides a secure payment service which is also used by such brands as Uber, Netflix, Etsy, Spotify and many more.

  • We accept payment via PayPal or credit card (Visa, Mastercard, AMEX, Afterpay).

  • Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop online as per usual and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

    After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

    Will I get a refund if I return the item?

    If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning. In the case of faulty item(s) we offer your choice of a refund or 120% store credit.

    How long do I have to return an item?

    Our usual returns process applies, please see our return policy.

    I keep getting declined to use Afterpay?

    Afterpay takes a number of variables into account when approving transactions. Please contact Afterpay if you would like assistance.

    For all Afterpay queries, please visit our information page or Afterpay.

  • We have physical gift cards as well as e-gift cards. E-gift cards are emailed to the recipient and can be used at the checkout by entering the gift card code. Physical gift cards are sent the old fashioned way, in the post!

  • If you haven’t received all your items, it may be that one has shipped separately from one of our warehouses! Don’t worry, it should be with you shortly.

  • When you leave a review on a product, we need a few moments to approve it! Once we have done that, it will appear on the product page as well as in your account. You can check your approval status at anytime in your account.