FAQ

  • Ugh, don't you hate it when that happens. Make sure you click the 'Notify Me' box on the product page, enter your details and you’ll receive an email when that item is back in stock! You could also email us (we're a lovely bunch) at info@showpo.com and we’ll let you know if/when the item is coming back in stock.

  • If you live in a metro area in Australia and order before 3pm AEST, we will dispatch your order the same day, so you'll receive your order the next business day. All purchases are sent via express shipping in Australia (click HERE to see if you fall under the express post network). If your order is placed after 3pm, it will be dispatched the following business day. All other peeps from all over the world should check our shipping page for info.

  • Well that sucks. But don't despair, email info@showpo.com and we’ll arrange an alternate method of shipping for you.

  • You don't... JOKES! Once we send out your order you will receive an email with your tracking number. You can use this number to see exactly where your package is and how long it’ll take to reach you!

  • You can use our ORDER TRACKING PORTAL.

    Please note: for international orders, it may take up to 2 days for you to receive your tracking code.

  • If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning and refunds in the case of faulty items. Click HERE for more information regarding our returns criteria and how to return your item.

  • Sorry! Showpo closed down all physical stores in 2013 and we’ve been completely online for the past 3 years. However, feel free to give our Customer Happiness Team a call on +612 8279 8111 or email info@showpo.com if you had any questions regarding our products (sizing, material, etc).

  • We strive to make our garments run true to size. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you. If you had any questions relating to a particular item, please feel free to call our Customer Happiness Team on +612 8279 8111 and one of our friendly staff members would be happy to help you choose the most suitable size.

  • You will receive an email notification as soon as your account has been credited. Also, your store credit will automatically appear as a payment option on the Checkout Page, under the 'Delivery and Payment' section. You can check your account balance by logging into your Showpo account HERE.

  • Don't fret, it can sometimes take 5 business days of receiving your item(s) to process, thus it may take up to 5 business days for the credit to appear in your account. Please also factor in time for your return to be delivered to our warehouse. You will receive an email as soon as the credit has been added to your account balance.

    If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Showpo account after 5 business days, please contact our Customer Happiness Team on +612 8279 8111 or email info@showpo.com

  • Check us out HERE!

  • It sure is! Show Pony Group Pty Ltd uses the Fat Zebra Online Payment Gateway for its online credit card transactions. Fat Zebra provides a safe and secure means of collecting payments via the Internet and is a Tier-1 PCI-DSS Certified Gateway. All online credit card transactions performed on this site using the Fat Zebra gateway are secured payments.

    • Payments are real time with an immediate response.
    • Your complete credit card number cannot be viewed by Show Pony Group Pty Ltd or any outside party.
    • All transactions are performed under 128 Bit SSL Certificate.
    • All transaction data is encrypted for storage within Fat Zebra’s system protecting your credit card data.
    • Fat Zebra is an authorised third party processor for all the major Australian banks.
    • Fat Zebra at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Show Pony Group Pty Ltd.

  • We accept payment via PayPal or credit card (Visa, Mastercard, AMEX, Afterpay). We apologise for the inconvenience but we don't accept Monopoly money.

  • We accept payment via PayPal or credit card (Visa, Mastercard, AMEX, Afterpay). We apologise for the inconvenience but we don't accept Monopoly money.

    Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop online as per usual and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

    After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

    Will I get a refund if I return the item?

    Yes – Afterpay will follow our returns policy. Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

    How long do I have to return an item?

    The same process applies, please see our return policy.

    I keep getting declined to use Afterpay?

    Afterpay takes a number of variables into account when approving transactions. Please contact Afterpay if you would like assistance.

    For all Afterpay queries, please visit our information page or Afterpay.

  • Click HERE for information. They're an awesome gift idea!