If for any reason you aren’t happy with your Showpo order, you can return the items for store credit. If you have received a faulty item, we offer your choice of a refund or 120% store credit.
You have 14 days to post your return back to us, starting from the day you receive your order. If you post your return after 14 days of receiving your order, you may be charged a late return fee.
Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. We suggest using a trackable postage option. Unfortunately, if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.