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Help & Info
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Please note there may be delays processing returns due to high sales volume over the Black Friday period.
Returns
What is your returns process?
How I do return an item?
Can I get a refund?
What is Refundid and How Does it Work?
I've received a faulty or wrong item, what should I do?
Can I exchange an item?
Why can't I book a return?
I haven't received my return confirmation email?
Can I return more than one order in the same parcel?
How can I track my return?
How do I package my return?
Can I return items paid for with a gift voucher?