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What Is Your Returns Process?

We know returning an item can be disappointing so we've made the process as easy as possible. 

Orders can be returned for store credit only, within 30 days of placing your order. We will only accept returned item(s) that have been booked using our returns portal.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

You’ll need to cover the cost of return postage (if you already have store credit in your account, you can use that).

You can find the full returns policy here.


What can’t I return?


Hair Accessories





Swimwear without the hygiene seal

Items marked as ‘final sale’ can’t be returned or exchanged unless they are faulty

Adult Toys


When will I receive my store credit?

Once your return reaches our warehouse, it will be processed within 48 hours* and your store credit will be issued, which you can use straight away. We'll send a confirmation email so you know when your credit is ready to use. You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.

* US customer returns may take an additional 5-7 days due to processing delays. 

If you need your store credit fast-tracked, please reach out to our Customer Happiness team for further assistance.


Paid with Afterpay?

Once your return has been processed through the Warehouse you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments.


Bridal Returns

Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit (you choose) within 30 days of receiving your gown.

Please allow up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the Wedding Shop).


Faulty items

We're so sorry if you've received a faulty item! Please check out more info on Faulty Returns here. 

Still not sure? Get in touch via live chat or email, at, and we'll happily help you out.

Still Need Help?

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