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What Is Your Returns Process?

We've extended our returns timeframe!
All orders placed in December 2022 are eligible for a return until 31st January 2023 provided the returned items meet our policy.

 

We know returning an item can be disappointing so we've made the process as easy as possible. 

Customers can return orders for either full store credit or a refund (to your original payment method), within 30 days of placing your order. We will only accept returned item(s) that have been booked using our returns portal.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Footwear needs to be in its original box and wedding gowns must have their QC ribbon attached and be in the original packaging.

You’ll need to cover the cost of return postage (if you already have store credit in your account, you can use that).
 

You can find the full returns policy here.
 

What can’t I return?

For hygiene reasons some items cannot be returned:
- Cosmetics/beauty products if the packaging has been opened or the original hygienic protective strip removed 
- Lingerie or swimwear if the original hygienic strip has been removed  
- Earings if the packaging is open or they have been worn
- Adult toys if the packaging has been opened 
 

Return Postage

For our UK customers, if you are returning for store credit or for a refund, you’ll need to pay our €14.95 return shipping fee through the returns portal and your label will be emailed to you shortly after.
For all other EU countries, we currently don’t offer pre-paid return labels just yet but we are certainly working on it!


Please note, orders paid entirely or partially with store credit will be refunded that amount back to store credit.
 

When will I receive my store credit?
Once your return reaches our warehouse, it will be processed within 48 hours and your store credit or refund will be issued. We'll send a confirmation email so you know when your credit is ready to use or your refund is on it's way to your bank account. You can also check up on your returns and credit anytime by logging into your Showpo account and tracking your return.

 

Paid with Afterpay?

Once your return has been processed you'll receive full store credit for your return, so you can shop again straight away while continuing to pay off your Afterpay installments. Otherwise, if you’ve opted for a refund, any future installments with Afterpay will be canceled, and you’ll be refunded any payments already made, to the value of your return.

 

Faulty items

We're so sorry if you've received a faulty item! Please check out more info on Faulty Returns here.

 

Still not sure? Get in touch via live chat or email below and we'll happily help.

Still Need Help?

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