(To be included with all returns and exchanges)
Please note that SHOWPO does not refund but we will happily offer store credit for items you wish to return or exchange. In the case of faulty products, we will gladly refund the method of payment used*. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind.
Returns are processed within five business days of receiving your items. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed.
We offer returns on full-priced items. Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $9.00 from the store credit issued to cover postage.
Returns must be received in original condition as defined below:
- Tags still attached
- In its correct bag (check barcode label matches garment name on tag)
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.
Please download this form and include it with your return.
Please send returns and this completed form to:
42 Wattle Street
Ultimo NSW 2007
Please note: You may not come in person to return an item as our warehouse is not open to the public.
It is recommended that you (1) use a traceable delivery method for all returns and (2) insure your delivery for safe return to SHOWPO so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.
**Under NO circumstances do we accept cash on delivery returns**
Although we have made every effort to display was accurately as possible the colours of our garments, as computer monitors vary, we cannot guarantee that your monitors display of any colour will be completely accurate.
Due to the popularity of our range, we have an extremely fast turnover of stock so we cannot guarantee that we will have a different size or colour in stock to fulfill an exchange request. Therefore, if an exchange is desired, we will automatically issue store credit upon processing your return which can then be used to order a different colour or size of your original garment if available.
Note of Credit
A note of credit is a certain dollar amount that is credited to your customer account. The credit does not have an expiry period, and will appear as a payment option when you log in and check out with us. You must be logged in to use the store credit. Internal credit is not to be used in conjunction with discount or promo codes.
Returning a Full Price Item
We offer returns on full-priced items that are returned within 14 days of the customer receiving the item. This means that we will send you out your new order (if you wished to exchange your item) free of charge, or credit your account full the value of the item.
Eg: Taylor buys a $70 full price dress, but it is too small. She sends it back within 14 days. Taylor pays for the postage to us and places a new order for a larger size. Then we post the larger size to Taylor, free of charge. If Taylor requests a note of credit, instead of an exchange, we credit her account $70.
Returning a Sale Item
We can accept returns on sale items. The 14 day cut off still applies to sale items.
For returns of sale items, we cannot offer free shipping for the subsequent exchange item. So when returning a sale item, please understand that your credit will be deducted $9.00.
Eg: Taylor buys a $40 dress on sale, but it is too small. She sends it back to us within 14 days.
We credit her account $31 ($40 minus $9 postage).
Taylor places a new order for the larger size (or any other item) and pays the difference through the normal online order placing process.
If you have already returned an item once, you must pay for the shipping of the subsequent exchanged item. In order to account for this, your account will be credited the value of the item, minus $9.00 for the postage cost (allowing you to make up the cost of shipping with your next purchase).
Eg: Taylor buys a $50 top, but it is too small. She sends it back to us within 14 days and places an order for a larger size. She receives the larger size, free of charge, but it is too big. She sends it back within 14 days.
We credit her account $41.00 ($50 minus $9.00 postage).
Taylor places a new order for any other item and pays the difference through the normal online order placing process.
For international returns, your items must be returned within 14 days of receiving the item. You will be given store credit for the amount that you paid for your garments, excluding the shipping cost. You can then order your replacement items with your store credit and cover the cost of shipping with Paypal/credit card through the website. Please note that international returns that are not received in their original condition as per the first section of this returns policy will be held by us until either return postage is paid or another agreement is reached.
There are no returns on sale items for international orders.
If you are unsure if your items can be returned, or for any other inquiries, please email us at firstname.lastname@example.org :)
* Please note that the refund of return shipping fees can only be paid out to PayPal accounts for international faulty returns.
Please send returns to:
42 Wattle Street
Ultimo NSW 2007